New All Indonesia App Sparks Confusion Among Tourists Arriving in Bali
September 3, 2025 — The Indonesian government recently launched the All Indonesia application with the aim of streamlining the arrival process for international travelers. However, tourists arriving in Bali have reported confusion and difficulties navigating the new system during their entry.
Purpose of the All Indonesia App
The All Indonesia app is designed to consolidate the submission of arrival documentation such as customs and health declarations into a single digital platform. Indonesia Immigration explains that the app integrates the immigration, customs, excise, health, and quarantine arrival cards into one unified tool to make the process faster, safer, and more secure.
Despite its name, the app does not serve as a one-stop solution for all pre-arrival paperwork. Key documents such as visas and the Bali Tourism Tax Levy are handled separately and are not replaced by the app.
Implementation and Trial Phase
The system was introduced on September 1, 2025, and is currently being trialed at select points of entry including Bali’s I Gusti Ngurah Rai International Airport, Jakarta’s Soekarno-Hatta Tangerang Airport, Juanda Airport in Surabaya, and the international port in Batam. Starting October 1, 2025, the app is expected to be required for all international ports and airports across Indonesia.
Immigration Authority’s Perspective
Acting Director General of Immigration Yuldi Yusman spoke on the initiative, emphasizing its goal to enhance public service efficiency. He highlighted that the app is designed to reduce arrival times, improve safety, and offer a passenger-friendly system that accommodates individuals and groups, including the elderly, disabled, and children.
Steps for Tourists Traveling to Bali
Travelers planning a trip to Bali should be aware of the multiple pre-arrival steps required:
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Visa Application: For most short-term visitors, a 30-day eVisa on Arrival is appropriate. Travelers are responsible for securing the correct visa before departure. While visas can be obtained upon arrival at Bali Airport, online application is recommended to reduce waiting times. The official Indonesia eVisa website supports applications for up to five people simultaneously and advises allowing 7-14 working days for processing despite being able to apply as late as 48 hours prior to travel.
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All Indonesia Arrivals Card: Starting three days before travel, tourists must download the All Indonesia app, complete the arrival card including customs and health declarations, then present the issued QR code upon arrival.
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Bali Tourism Tax Levy: This IDR 150,000 per person tax must be paid separately, ideally before arriving in Bali. Payment can be made via the LoveBali website or app, with the QR-code voucher used for random spot-checks by tourism officials during a visitor’s stay. Alternative payment options include authorized travel agents and a counter in the Bali Airport arrivals hall.
Tourist Reactions and Concerns
Feedback from recent arrivals has been mixed, with some travelers expressing frustration over technical issues and lack of clear information. One long-term Bali resident described the arrival process on September 3 as “a nightmare,” noting that even immigration officials struggled with the app. Others criticized the frequent changes to arrival procedures, which they say cause unnecessary confusion.
Some tourists also lamented the increasing reliance on smartphone apps for entry requirements, posing challenges for those uncomfortable with digital technology.
Looking Ahead
Indonesia’s government aims to refine and expand the app’s use nationwide to create a consistent and efficient arrival experience. While the All Indonesia app represents a modernization effort, authorities recognize the need for further improvements and better communication with travelers to ensure smoother transitions in the future.
For now, visitors to Bali should prepare carefully by completing all separate steps well in advance and familiarizing themselves with the app requirements to avoid delays upon arrival.
Summary: The All Indonesia app combines immigration, customs, and health declarations into one digital form to simplify arrivals. However, it does not replace visa applications or tourism tax payments, which remain separate. Tourists are encouraged to apply for eVisas beforehand, complete the arrival card through the app, and pay the Bali Tourism Tax Levy via official channels. Despite the system’s intended benefits, early users in Bali have reported confusion and difficulties, prompting calls for clearer guidance and system improvements.
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